Refund policy

We want you to enjoy Skinny Straws. If something isn't right, we'll sort it out.

Unopened boxes
You have 30 days from delivery to request a refund on any unopened box, in its original packaging. Email info@skinnystraws.com with your order number to start a return. We'll send you a return shipping label and instructions. Items sent back without requesting a return first can't be accepted.

Opened boxes
Because Skinny Straws are a consumable that goes in your mouth, we can't accept returns on opened boxes. This is a food-safety rule, not a judgement on you — we can't resell them, and we wouldn't want anyone else to receive a box that's been opened.

Damaged, defective or wrong items
Inspect your order when it arrives. If anything is damaged, defective, or not what you ordered, email josh@skinnystraws.com with your order number and a photo within 30 days. We'll replace it or refund you in full, and you won't need to send anything back.

Not happy with the taste?
Tell us. Email info@skinnystraws.com within 30 days of delivery and we'll refund your first box, opened or not. We'd rather know why it wasn't for you than keep your money. One first-order refund per customer.

Refunds
Once we've received and inspected your return we'll let you know if it's approved. Approved refunds go back to your original payment method within 10 business days. Your bank may take a few more days to post it. If more than 15 business days have passed since approval, email josh@skinnystraws.com.

European Union 14-day cooling-off period
If your order ships into the European Union you may cancel or return it within 14 days for any reason, without justification. Items must be unopened and in their original packaging, with proof of purchase.

Questions
Email info@skinnystraws.com and we'll come back to you.